1. Return Eligibility

A product is eligible for return or replacement if:

• It is damaged, defective, expired, or broken at the time of delivery
• A wrong product or wrong size/model is delivered
• The product is missing parts or accessories
• The product is significantly different from its description

The product must be:

• Unused, unwashed, and in original condition
• Returned with original packaging, tags, manuals, and invoice

2. Return Window

• Most products: 7 days from date of delivery
• Specific categories: 10 days / No return (as mentioned on product page)
• "Non-Returnable" marked items cannot be returned unless defective or damaged

3. Non-Returnable Items

Unless damaged or defective, the following are not eligible:

4. How to Request a Return

Log in to My Account > My Orders > Select Product > Return / Replace. Upload evidence as requested.

5. Pickup & Logistics

Pickup is attempted up to 2 times. If pickup fails due to customer unavailability, the request may be cancelled. Self-shipping may be required in some locations.

6. Quality Check Process

All returns undergo inspection. Approved items lead to refund/replacement; failed inspections (used/damaged by user) will be shipped back to the customer.

7. Replacement Policy

Subject to stock availability. If unavailable, a refund will be initiated automatically.

8. Refund Policy & Timelines

Refunds are initiated after successful quality check:

9. Cancellation Policy

Allowed before shipment only. Once shipped, cancellation is not possible. BharatMulya full refunds apply if we cancel due to stock issues.

11 - 16. Additional Terms