FAQ | BHARATMULYA - India’s Trusted Marketplace for Made in India Products

How do I place an order on BharatMulya?

To place an order, browse products, add items to your cart, proceed to checkout, enter delivery details, and complete payment using a secure payment method.

Do I need to create an account to place an order?

Yes, creating an account helps you track orders, manage returns, and receive updates. Guest checkout may not be available for all products.

Can I modify my order after placing it?

Once an order is placed, it cannot be modified. You may cancel the order before shipment and place a new one.

Why was my order cancelled?

Orders may be cancelled due to stock unavailability, payment failure, pricing errors, or operational issues. If payment was made, a full refund will be initiated.

What payment methods are accepted?

We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD) on eligible orders.

Is online payment safe on BharatMulya?

Yes. All transactions are processed through secure, encrypted payment gateways. BharatMulya does not store card details.

What should I do if my payment fails?

If payment fails but the amount is deducted, it is usually reversed within 3–5 business days. You may also contact your bank or BharatMulya support.

How long does delivery take?

Delivery timelines vary by location and product. Estimated delivery dates are shown on the product page and during checkout.

How can I track my order?

You can track your order by logging into your BharatMulya account and visiting the My Orders section.

What if my order is delayed?

Delays may occur due to logistics or unforeseen circumstances. You will be notified of any major delays.

What should I do if I receive a damaged or open package?

Do not accept the delivery or raise a return request within 48 hours with clear images or videos as proof.

Can I cancel my order?

Yes, orders can be cancelled before shipment from the My Orders section. Once shipped, cancellation is not allowed.

Will I get a refund if I cancel my order?

Yes. If cancelled before shipment, a full refund will be processed to the original payment method.

What is the return window?

Most products are eligible for return within 7 days of delivery. Some products may have different return timelines mentioned on the product page.

How do I request a return or replacement?

Log in → My Orders → Select product → Return/Replace → Choose reason → Submit request.

Which products are not returnable?

Personal care items, hygiene products, consumables, innerwear, and items marked as Non-Returnable cannot be returned unless damaged or defective.

Will pickup be arranged for returned items?

Yes, pickup will be arranged through our logistics partners. Pickup may be attempted up to two times.

What is the quality check process?

Returned items are inspected. If the product passes quality check, refund or replacement is approved. If it fails, the item is returned to the customer.